Support
We're here to help. Check out the FAQs and videos below to help you get on your way!
Choose a category to quickly get the help you need
We're here to help. Check out the FAQs and videos below to help you get on your way!
Choose a category to quickly get the help you need
1. First open up your bluetooth settings on your phone, find the Aleck device in this list and then delete the bluetooth pairing / forget this device.
2. Now please turn the device on by holding the Play button until you hear "Power ON"
3. Next, hold down the Play and Comms button at the same time until the LED flashes purple, you should hear a few beeps, your device is now factory reset.
4. Restart the pairing process inside the Aleck app by going to the Waffle (9 dots) icon in the top right hand corner then under "My Device" tap "Aleck 006"
5. Follow through the pairing process and let us know if you get stuck and at which step.
POWER ON
Press and hold the play button until you hear "Power On"
POWER OFF
Press and hold the play button until you hear "Power Off"
Yes, in order to communicate, the Aleck 006 requires an active internet connection via your phone. This can either be over WiFi or cellular data and allows for communication over any distance!
The 250mAh Lithium-Polymer battery please charges in about 1 - 2 hours. The LED will show a solid green light when its fully charged.
All music features are handled by the Play button.
Music Features
Tap once to play/pause your musicDouble tap to skip track forwardTriple tap to skip track backward
All call features are handled by the Play button.
Call Features
Tap once to answer/end an incoming callDouble tap to mute/unmutePress and hold for one second to activate Siri or Google Assistant to start a call by voice
LED Features
Powering ON - Green LED flashes 3 times slowly whilst connecting
Powering OFF - Red LED blinks 3 times
Power ON (unpaired) - Green LED flashes slowly
Power ON (paired) - LED turns blue
Pairing - LED flashes blue and green alternately
Connection Successful - Solid blue LED, (turns off after 10 seconds)
Charging - Green flashing LED
Fully Charged - Solid green LED
Battery Low - LED blinks red every 5 seconds
Factory Reset - LED flashes purple
We offer veteran and pro discounts with valid ID. Please contact our support team below.
Unboxing
Unbox the Tocsen sensor and charge it for 2 hours. Please find the micro USB charger enclosed.
Bluetooth
Activate Bluetooth on your smartphone and enable permissions.
App Download
Download the Tocsen app via your Play Store (Android) or App Store (iOS).
Register Account
Please permit all three functions unconditionally to ensure the full operational readiness of your Tocsen as: The crash sensor is connected to your smartphone/the app via Bluetooth, which again set off the emergency call in case of emergency, ask you about your condition (send notifications) and most notably send you fast first response to your exact crash location thanks to your location data (location access).
No worries. We exclusively use your GPS data to ensure a reliable rescue in case of emergency.
If you do not receive the code via SMS, please check your mobile phone number again, correct if necessary and try again.
Set up your profile
Here you can personalise your profile. So, upload a photo of yourself, your birthday and gender (optional, of course) and save your emergency contacts. It works like this:
Emergency contacts
Emergency contacts without the Tocsen app - 'Emergency SMS'
Super practical for emergency contacts without the Tocsen app. In an emergency, they simply receive an 'Emergency SMS' with all the information they need to rescue you.
Connect the sensor to the app - 'Add' your crash sensor to the Tocsen App
Wake up and update
Your Tocsen is still in snooze mode. Now you can wake him up!
Assembly
Instructions for assembly appear in your app. Please read through carefully before assembly, but this can be carried out later, then simply click on 'continue'.
The highly sensitive crash sensor must be firmly attached to your helmet. This is the only way it can reliably measure your accident data. We have packed the right mounting adhesive pad for you for secure attachment. You fix this to the underside of your sensor first. Then you can attach it to the helmet with the free adhesive surface. It works like this.
Attachment
Before EVERY Ride
It's good that you play it safe! This way you can be even more relaxed on your next ride. You can test your Tocsen simply by activating the simulation mode.
And this is how it works:
Great! Now you know you can rely on Tocsen.
In short: no. The reason: your safety. In order for the highly sensitive sensor to be able to reliably detect crashes, shocks and movement signals, it really has to be firmly attached to your helmet. The supplied mounting adhesive point ensures this. Thanks to it, Tocsen and your helmet are inseparable even in an emergency.
Sure! All you have to do is setting the roaming options in your mobile phone correctly. So: Allow data roaming for the Tocsen app and the connection with Tocsen is established - regardless in which country. Don't worry, the roaming fees will remain manageable even outside of Europe, because the amount of data transferred lies within the kilobyte range.
The amount of data needed for an alarm is very small. Even if you only have phone (GPRS/Edge) connectivity, a call for help usually can be sent. 3G or LTE is not necessary.
In several EU countries you have the advantage of national roaming, which means you can use all networks.
We only use your GPS data so that you can be found directly and reliably in an emergency. And, as a part of the Tocsen Rescue Community nearby - you may also be able to help others. Nevertheless: Your location data is also sensitive data and above all: yours. That's why we treat this information with the utmost confidentiality and use it specifically for the purpose of a quick rescue. We do not pass on personal data to third parties and only store it temporarily on our own servers. These are located in Germany in a traditional data centre and not with one of the large cloud providers - this allows us maximum control and security over your data.
The detection of a heavy crash with direct impact on the helmet/head is based on an algorithm that we developed especially for the Tocsen crash sensor.
A large number of measurements were used for this purpose, both measurements from test rigs used for helmet standardisation and measurements that we developed specifically for the Tocsen. Using this data, we designed the algorithm to detect crashes on the helmet.
A helmet alone, i.e. without a head in the helmet, behaves differently due to the lack of mass from head and body. For this reason, the helmet-only test is not representative for the "sensitivity" of the crash algorithm.
We designed the algorithm to recognize a certain severity of the crash on the helmet/head, which is required to trigger an alert. We have based this on medical publications, EU standards for PPE (Personal Protective Equipment) as well as our own tests.
As the Tocsen is designed to call for help when needed the most, our special focus is on detecting severe crashes which may have a corresponding effect such as unconsciousness.
Of course, you decide who is alerted by Tocsen in case of emergency. Therefore, you store the so-called 'Emergency Contacts' in your Tocsen app, for example friends, family members, etc. and if you like, the entire Tocsen Rescue Community. In this case, all Tocsen users in your vicinity, the 'Tocsen Rescue Community' nearby will also be alerted - for even faster first response at the crash location.
Maybe you need urgent help on your ride without having had a bad crash. (Injuries, cardiovascular problems or similar). Then you trigger the manual emergency call by clicking on 'Manual Alarm' in your app. From then on, the usual Tocsen rescue chain starts and your call for help reaches your emergency contacts and (if set) the Rescue Community nearby.
To do this, simply use the simulation mode in the Tocsen app. This is how it works.
Great! Now you know you can rely on your Tocsen.
Remember: After the test, re-activate the 'Rescue Community' again in the screen 'Rescue'.
As soon as the Tocsen registers your crash, the app sends the following information to your emergency contacts and the rescue community nearby:
No other app is necessary. Emergency contacts and the rescue community nearby are automatically redirected from the Tocsen app to Google Maps.
Your Tocsen sensor is highly sensitive and accurate: it does not only measure the impact force during a crash, but also the speed and movement pattern. This means that it clearly recognises from the type of movement whether you are riding with your helmet or whether the helmet falls out of your hand or off the shelf.
The movement pattern (e.g.: quick movement in the first, then strong impact followed by no movement anymore) clearly shows us whether an accident has really happened. If you do not move after a crash and do not react to the loud request of the app, we start the Tocsen rescue chain.
Before triggering the emergency call, your sensor and app will beep loudly, giving you enough time to react. If the emergency call has already been sent, you can cancel it manually in the app. The Tocsen then sends the all-clear message to all alarmed persons.
First of all, a big thank you to every single emergency contact out there! Because in case of emergency, you have 'only' one thing to do: get help quickly or provide help yourself. Simply install the free Tocsen app and register as an emergency contact.
Important note: The app does not have to run in the background. The crash notification will still arrive in any case.
If you are having connection problems with your Tocsen, hopefully one of the following solutions will help you right away:
None of the above mentioned solutions work out for you? Please contact us directly at support@aleck.io.
You're absolutely right: it would be great if you could switch the sensor from one helmet to another. And we already have this feature on our radar. However, the most important thing for us is technical reliability and your safety! Both are (currently) best guaranteed with a Tocsen firmly fixed to only one helmet.
We understand very well that the topic "mobile sensor" is important to you. We are working on it! We don't have an exact date for the solution yet, as we are still working on a few other priorities.
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After changing your email address, please create a new account or contact us directly at support@aleck.io.
After changing your mobile number, please register again and verify your new mobile number with your existing email address.
You can currently use the Tocsen app in five different languages: English, German, French, Spanish and Italian.
Of course, you can also connect other Bluetooth devices (e.g. headphones etc.) to your smartphone while your Tocsen crash sensor is connected and the protection is 'active'. This does not affect the functionality of the Tocsen crash sensor and app.
Smart: Crashes are detected when you are on the ride with your smartphone.
Always: The sensor detects every crash.
Off: No crashes are detected via the sensor.
The sensor is 1cm high with a diameter of 3cm.
We work with the latest Bluetooth 4.1 Low Energy connection and very energy-efficient electronics. Therefore, we expect one battery charge to last up to 3 months with average use.
The Tocsen crash sensor is a precision sensor specifically designed for fast outdoor off-road sports. In the event of a crash, it not only measures the force of the impact, but also the exact movement pattern (e.g. rapid movement in the first, then strong impact, followed by no movement anymore) and can thus distinguish serious accidents from minor ones and avoid false alarms.
In short: No. We cannot recommend you to attach the Tocsen to a helmet with a fabric cover, as this does not guarantee a secure hold.
The connection between the Tocsen crash sensor and the adhesive surface must be firm and robust.
And: You fix the small sensor directly to the helmet. In case of emergency, it detects the crash where it may cause the most damage and impairs your consciousness.
Of course a crash sensor makes perfect sense on a motorbike helmet. However, we have developed the Tocsen crash helmet sensor primarily for non-motorised outdoor sports and we have thoroughly adapted it to the corresponding accident scenarios and speeds. Since you put significantly more horsepower on the road with a motorbike, Tocsen is unfortunately not yet suitable for motorcycling or other motorized activities.
However, 'watch this space' in the not too distant future ;)
The Tocsen app runs on Android devices from version 7.1.1. and on iOS devices from version 9.0 (iPhone 4s).
Mounting instructions
The highly sensitive crash sensor must be mounted firmly on your helmet. Only then can it reliably measure your accident data. We have included a suitable adhesive mounting pad for secure fixation. First you stick it to the underside of your sensor. Then you can stick it to the helmet with the free adhesive surface. It works like this:
Attachment
In short, no! Tocsen is a system consisting of a crash sensor and an app. To use Tocsen, you buy your Tocsen sensor for a one-time fixed price. The Tocsen app is free and ad-free. You can easily download it from your App or Playstore.
Tocsen Plus: Optionally, we offer additional features in the app, which are bookable as Tocsen Plus member, e.g. the option "Emergency SMS", with which emergency contacts without an app can also be easily alerted by SMS.
