Support

We're here to help. Check out the FAQs and videos below to help you get on your way!

PRODUCT OVERVIEW AND KEY FEATURES

TROUBLESHOOTING / FAQs

Power on / off my device?

POWER ON

Press and hold the play button until you hear "Power On"

POWER OFF

Press and hold the play button until you hear "Power Off"

Bluetooth® Connection Process

**IMPORTANT** YOU MUST COMPLETE BOTH STEPS TO ENSURE COMMS WILL WORK AS EXPECTED


STEP 1

  • Press and hold the play AND comms button for 2 seconds until you hear "Pairing"
  • Then go into your phone's Bluetooth settings to search for the Aleck 006.
  • Once successfully paired, you will hear "Connected"

STEP 2

  • Launch the Aleck GO! App
  • Click on the Bluetooth® icon in the bottom left of the screen
  • Click on your Aleck device and "CONNECT" to enable full connection

Low Volume / Can’t hear anything?

If you’re having issues with low or no audio please follow the below:

1. Connect to your Aleck 006 in your Bluetooth settings
2. Open the Aleck GO! app and tap the bottom left tab on the navigation bar.
3. If you’re not fully connected this icon will show bluetooth logo and you're now required to find your Aleck 006 device and tap it to connect again.
4. If you’re fully connected the icon will change from a Bluetooth logo to an Equaliser (EQ) icon.
5. Inside the EQ screen, scroll through the presets and select custom, you’re now able to edit the position of the sliders. Position these sliders in the middle of the screen level with the grey line.
6. Finally please test this by playing some music / media through your phone to the Aleck 006.

How does the Aleck 006 transmit audio?

The Aleck 006 requires an internet connection via your phone, this can either be over WiFi or cellular data. This allows for communication over any distance!

How do I factory reset my device?

Is your device branded with the Aleck X Smith logos? If yes follow the first method below, if not follow method 2

Method 1

Hold the Play and Communication buttons down for 10 seconds, this will causes the LED to flash purple and the device will beep. Your Aleck 006 has now been reset to factory settings.

Method 2

First go into your phone settings and forget the Aleck 006 device. Next you want to turn the device off and plug it into a power source, this can be either your computer or into a power socket. Now leave the device for a couple of minutes, then after that unplug your device and reconnect to your factory reset device.

How do I control music?

All music features are handled by the Play button.

Music Features

  • Tap once to play/pause your music
  • Double tap to skip track forward
  • Triple tap to skip track backward

How do I control calls?

All call features are handled by the Play button.

Call Features

  • Tap once to answer/end an incoming call
  • Double tap to mute/unmute
  • Press and hold for one second to activate Siri or Google Assistant to start a call by voice

What do all the LED light colors mean?

LED Features

  • Powering ON - Green LED flashes 3 times slowly whilst connecting
  • Powering OFF - Red LED blinks 3 times
  • Power ON (unpaired) - Green LED flashes slowly
  • Power ON (paired) - LED turns blue
  • Pairing - LED flashes blue and green alternately
  • Connection Successful - Solid blue LED, (turns off after 10 seconds)
  • Charging - Green flashing LED
  • Fully Charged - Solid green LED
  • Battery Low - LED blinks red every 5 seconds
  • Factory Reset - LED flashes purple

How do I know if my phone and Aleck 006 has disconnected?

If your phone and your Aleck 006 are out of range the headset will say “Disconnected” and then “BEEP” and attempt to reconnect every 10 seconds for 10 minutes.

Can't see equaliser inside Aleck GO! App?

If you can't see the equaliser in the bottom right of the Aleck GO! App then you're not connected correctly.

  • First place the Aleck 006 into pairing mode and then connect via your Bluetooth settings,
  • Next, open the Aleck GO! App and click the Bluetooth button that is located on the bottom left of the navigation bar.
  • Now select the Aleck 006 device you would like to connect to and tap to connect.
  • Allow this a few seconds to connect and once this has finished the equaliser will now be located on the bottom left of the navigation bar, replacing the Bluetooth button

How do I create a group?

Creating a group

  • Navigate to the "Groups" tab, this is the third option from the left at the bottom of the page.
  • Next tap the "+" icon, type in your group name and then tap the "Tick"
  • Now your brand new group has been created!

How do I add users to a group?

Adding users!

  • Navigate to the "Groups" tab and tap the group you wish to add users to.
  • Once you're inside the group, tap the "+" icon.
  • This is the invite new members screen, from here you can invite people via Email, Aleck user handle, users you already know and you can also invite users by QR code.
  • Select the way you would like to invite the user and then click the "Tick" at the bottom to invite them.
  • If you invite a user via Email or by Aleck Handle then the user will be required to accept this update.
  • If a user is invited through your contact list they will be automatically placed into the group. A user invited through a QR code will join as soon as their device has scanned the QR code.

How do I remove a user from a group?

Removing users!

  • Enter the group you would like to remove a specific user from
  • Tap the users name to select them and then a green ring will show around the user once selected.
  • Finally once the user is selected click the red bin icon and then click the green tick to confirm this

How do I delete a group?

  • First you must navigate to the "Groups" tab on the bottom navigation bar
  • Next please select the group, you do this by tapping once on the group banner so it turns green, now it is selected
  • Finally, if you're the owner of the group, you will have the ability to click the red bin icon. This will then show a confirmation pop up that you will have to accept by tapping the tick
  • Your group is now deleted!

My device isn't working correctly

The first most common fix to most issues is factory resetting the device as this resets all settings and forgets devices its previously connected to.

Before you start

First it is important that you navigate to your phones Bluetooth settings and find your Aleck 006 that you have connected to before. Now you must forget this device from your Bluetooth connections to allow your phone and the Aleck 006 to make a new pairing.

How to reset your device

Is your device branded with the Aleck X Smith logos? If yes follow method 1 below, if not follow method 2

Method 1

Hold the Play and Communication buttons down for 10 seconds, this will causes the LED to flash purple and the device will beep. Your Aleck 006 has now been reset to factory settings.

Method 2

First go into your phone settings and forget the Aleck 006 device. Next you want to turn the device off and plug it into a power source, this can be either your computer or into a power socket. Now leave the device for a couple of minutes, then after that unplug your device and reconnect to your factory reset device.

Can't see the equaliser inside Aleck GO! App?

If you can't see the equaliser in the bottom right of the Aleck GO! App then you're not connected correctly.

  • First place the Aleck 006 into pairing mode and then connect via your Bluetooth settings,
  • Next, open the Aleck GO! App and click the Bluetooth button that is located on the bottom left of the navigation bar.
  • Now select the Aleck 006 device you would like to connect to and tap to connect.
  • Allow this a few seconds to connect and once this has finished the equaliser will now be located on the bottom left of the navigation bar, replacing the Bluetooth button

How do I operate comms?

Yes! You can toggle between "Hold" and "Tap" modes. Hold is where your voice will only transmit the button is held down and tap toggles the voice communication on and off as you tap the communication button.

  • To switch between these two modes open the Aleck GO! App and tap your profile settings icon in the top right hand corner
  • Once you're on the settings page there is a Talk icon that will be defaulted to tap
  • To change this tap the icon it this will flick between the two options. Once you're done click the Done button to save your setting changes, if this is not pressed settings will not save.

Illustration

Stay in the loop with your group.

The Aleck 006™ combines group communication and stunning audio for your lid.

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